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EXCELLENTTrustindex verifies that the original source of the review is Google. Very kind and patient staff. I was a bit upset about having to get a ride out at first, but the receptionist handled it like a pro. And I understood. Everyone is friendly and patient. excellent staff. I was in and out I'm what seemed like no time The facility could not have better people handling patients in vulnerable situationsTrustindex verifies that the original source of the review is Google. I had my colonoscopy and EGD done yesterday and it was fantastic. The nurses are kind and patient with me. I went in nervous but they made me feel calm. I went in and the medication put me to sleep and I felt nothing. The doctors are amazing and professionals. I woke up and I was in the recovery room and did not even know they started. I farted away which made the nurses happy then spent the day relaxing. If you need a colonoscopy or EGD or both done then come here. This is the place for one and you will not regret it.Trustindex verifies that the original source of the review is Google. I had a colonoscopy today and I was so impressed with this clinic. The communications were top-notch from the very start to finish, the details were super clear, the staff was all friendly, the anesthesiologist was excellent and had a great sense of humor, as was the nurse and the doctor, I was super impressed!Trustindex verifies that the original source of the review is Google. Quick and efficientTrustindex verifies that the original source of the review is Google. Horrible customer service. Had an appointment had 11am. Arrive 30 mins before and then I'm told that I have 3 patients ahead of me and wait time is 3 hours! Unreal! No respect for our time! Clearly overbooking patients! I'm beyond frustrated and angry! I've been on a strict clear fluid diet since last night and now I have to wait another 3 hours from my scheduled appointment before I can est or have coffee!Trustindex verifies that the original source of the review is Google. Very organized, pleasant staff, absolutely painless procedure from beginning to end.Trustindex verifies that the original source of the review is Google. Second colonoscopy there.....they are such a wonderful, caring bunch of folks.. A big thank you to the whole Team. Ottawa is fortunate to have you all. UPDATE: Oct 2023...third colonoscopy...Staff et al treated me like a Princess... It's busy, but you are treated so well , like you were the only one there. The attention given to me was superb. 👍👍👍Trustindex verifies that the original source of the review is Google. Stellar facility. Clean with gleaming floors and crisp white linens. Right from the pleasant receptionist, nurse Emma, Jeff and Kristen, Dr Boushey and anesthesiologist Dr Dupuis. The process is very efficient, I was in and out within 3 hours. OGI in my opinion is the best gastrointestinal facility in Ottawa. I highly recommend OGI.Trustindex verifies that the original source of the review is Google. Exceptionally well run with very professional and friendly staff.